Privacy Policy

Last updated: January 18, 2026

UseAI Support ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales and support platform.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and password when you create an account.
• Payment Information: Billing address and payment method details (processed securely by our payment processor).
• Documents and Content: Files, documents, and content you upload to our knowledge base.
• Lead Data: Information about leads you import or discover through our platform.
• Communications: Messages, feedback, and correspondence you send to us.

1.2 Information Collected Automatically

When you use our services, we automatically collect:

• Usage Data: Pages visited, features used, actions taken, and time spent on the platform.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Email Data: Email drafts, sent emails, and outcomes from AI email outreach (with appropriate consent).
• Log Data: Server logs, error reports, and performance data.

1.3 Information from Third Parties

We may receive information from:

• Google Maps API: Business information for lead discovery features.
• Reddit: Publicly available posts and comments from subreddits you configure for intent signal monitoring. We collect post content, author usernames, subreddit names, and timestamps to identify potential leads expressing buying intent.
• Authentication Providers: Account information if you sign in with Google or other SSO providers.
• Enrichment Services: Publicly available business information to enhance lead profiles.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Power AI features including knowledge base queries, lead enrichment, and email outreach
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

3. AI and Machine Learning

Our platform uses artificial intelligence and machine learning to provide core functionality. This includes:

• Knowledge Base: AI processes your uploaded documents to enable semantic search and question answering.
• Lead Enrichment: AI analyzes publicly available information to provide insights about leads.
• Email Outreach: AI drafts personalized emails based on lead profiles.
• Reddit Intent Monitoring: AI monitors configured subreddits for posts matching your keywords, analyzes content to identify buying intent, and attempts to resolve poster identities to business contacts using publicly available information.

Your data is processed to deliver these features but is not used to train general AI models that would be shared with other customers. Your data remains isolated to your organization.

4. Information Sharing

We do not sell your personal information. We may share information in these circumstances:

• Service Providers: With vendors who perform services on our behalf (hosting, payment processing, analytics).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and safety.
• With Your Consent: When you explicitly authorize sharing.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes.

• Account Data: Retained until account deletion, then deleted within 30 days.
• Documents: Deleted immediately upon your request or account closure.
• Call Recordings: Retained for 90 days by default, configurable per your settings.
• Usage Logs: Retained for 12 months for analytics and debugging.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure development practices and code reviews
• Incident response procedures

For more details, see our Security page.

7. Your Rights and Choices

Depending on your location, you may have rights including:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Receive your data in a portable format.
• Opt-out: Opt out of marketing communications.
• Restrict Processing: Request limitation of how we process your data.

To exercise these rights, contact us at privacy@useaisupport.com.

8. International Data Transfers

We process data primarily in the United States. If you are located outside the US, your information may be transferred to and processed in the US or other countries. We use appropriate safeguards for international transfers, including Standard Contractual Clauses where required.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area, UK, or Switzerland, you have rights under GDPR including the rights listed in Section 7. Our legal bases for processing include consent, contract performance, legitimate interests, and legal compliance.

12. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our services
• Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect functionality.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@useaisupport.com
• Address: UseAI Support, Inc., 123 AI Street, San Francisco, CA 94105